Terms and Conditions

Legal notice


Pursuant to Law n. No. 2004-575 of 21 June 2004 on confidence in the digital economy (LCEN): 


Company name: Ingargiola

Trade name: Sol Del Este

Status: Auto-entreprise (auto-entreprise)

SIRET number: 85354298300012

Intra-Community VAT: FR69853542983

Address: 11 Chemin de Monforton, Tauriac, 33710, Gironde, Nouvelle Aquitaine, France

Email: info@soldeleste.com / contact@soldeleste.com

Responsible for publication: Ingargiola

Site hosting provider:

Name: Shopify

Address: 151 rue O'Connor, Ground Floor, Ottawa, Ontario K2P 2L8, Canada


Intellectual property:


  • All contents of the Soldeleste.com site, including - but not limited to - graphics, images, text, videos, animations, sounds, logos, icons and their arrangement, are the exclusive property of Sol Del Este, except for trademarks, logos or content belonging to other associated companies or authors.
  • Any reproduction, distribution, modification, modification, adaptation, retransmission or publication, even partial, of these elements without the express written consent of Sol Del Este is strictly prohibited.

Liability:

  • Sol Del Este strives to ensure the utmost accuracy and up-to-dateness of the information published on this site. However, it does not guarantee the correctness, accuracy or completeness of such information. We reserve the right to correct it and to cancel any order accordingly.
  • Sol Del Este shall not be liable for any loss or damage, direct or indirect, arising from the use of our services.

Disputes:

These conditions are governed by French law. Any dispute arising from their interpretation or application shall be subject to the exclusive jurisdiction of the courts corresponding to the registered office of Sol Del Este. The language of reference in the event of a dispute shall be French.



Privacy Policy (RGPD)


  1. Introduction:

 As part of its activity, Sol Del Este collects and processes personal data. It undertakes to respect the privacy of users and to comply with the General Data Protection Regulation (GDPR).


  1. Data controller:
  • Controller: Ingargiola
  • Address: 11 Chemin de Monforton - Tauriac - 33710 - France
  • Contact email: info@soldeleste.com / contact@soldeleste.com

  1. Data collected:

 May include:

  • First and last name
  • Email address
  • Postal address
  • Telephone number
  • Payment information (in case of transaction)
  • Any other information communicated directly by the user 
  • Any other information communicated directly by the user

  1. Purpose of processing:
  • Management of orders and services.
  • Communication with customers (deliveries, invoices, etc.)
  • Improvement of services offered
  • Management of complaints
  • Compliance with legal and regulatory obligations

  1. Legal basis for processing:

 The processing is based on:

  • The consent of the user
  • The performance of a contract
  • Compliance with a legal obligation

  1. Data retention period:

 The data is kept for the time necessary for the purposes for which it was collected, in accordance with the applicable regulations.


  1. User rights:

 In accordance with current legislation, users have the right to:

  • Access, rectify or delete their data.
  • Oppose or restrict the processing
  • Request portability of their data
  • Withdraw their consent at any time

 To exercise these rights, they can write to Sol Del Este at: info@soldeleste.com / contact@soldeleste.com


  1. Data security:

 Sol Del Este applies appropriate technical and organisational measures to protect personal data against destruction, loss, alteration, disclosure or unauthorised access.


  1. Cookies:

 The site may use cookies to improve the user experience. You are informed about their use on your first visit to the site.


  1. Modification of the privacy policy:

 Sol Del Este reserves the right to modify this policy at any time, especially if there are legal or regulatory changes. Users will be notified by e-mail or by a notice on the site.


  1. Contact:

 For questions about this policy or the exercise of rights, write to: info@soldeleste.com / contact@soldeleste.com





General Conditions of Sale (GCS)

By accepting these conditions, you declare that you are of legal age. You undertake not to infringe the law, especially with regard to intellectual property. We reserve the right to modify these conditions at any time. Use of the site implies acceptance of the updated conditions.


  1. Seller

 Sol Del Este - Auto-entreprise

 SIRET: 85354298300012

 Address: 11 Chemin de Monforton, Tauriac, 33710, Gironde, Nouvelle Aquitaine, France.


  1. Products

 Food products (yerba mate and sweets) and their accessories are sold, described as accurately as possible. The information is provided for information purposes only. It is the responsibility of the customer to verify it and not to take it as the sole basis for his decision.


  1. Prices

 All prices are in Euros including taxes (TTC). Shipping costs are added at the time of purchase and vary from country to country for logistical reasons.


  1. Order

 The validation of the order implies acceptance of these GCS.

 We reserve the right to refuse a service or a sale at any time and for any reason. We may also restrict sales to certain persons or regions and limit the quantities available.

 You agree to provide accurate and up-to-date information when making your purchase.




  1. Payment

 Payment is secure and can be made by bank card (Visa, Mastercard, American Express), PayPal or other available methods.


  1. Shipping

 We ship throughout the European Union and Switzerland. Some remote or difficult to reach areas (especially outside the European continent) may be excluded for logistical reasons.

 All orders are processed and shipped within 24 hours of payment validation.

 If you are in doubt as to whether your area is covered, please contact us before placing your order.


Domestic delivery:


Metropolitan France and Monaco: between 2 and 4 working days after payment and depending on the delivery method. Delivery by Colissimo or Mondial Relay. Express delivery with Chronopost within 1 to 2 working days after payment.


International shipping:


Colissimo: Standard shipping to the European Union and Switzerland, within 3 to 7 working days depending on destination and after payment.

Shipping is free of charge from 50€ in metropolitan France and Monaco, and from 70€ for international shipments (65 CHF for Switzerland).

Any visible damage to the package must be reported to the carrier at the time of delivery, and a written record must be made on the receipt so that a complaint can be lodged.


  1. Right of withdrawal and customer

 You have 14 days to change your mind and return an unopened product.

 By sending us ideas or suggestions, you authorise us to use them freely. You agree not to transmit illegal, offensive or defamatory content.


  1. Returns and refunds

 Products must be returned in their original condition. The cost of return is at the buyer's expense, unless the error is our fault.


  1. Warranty

 All products are covered by the statutory warranty of conformity and against hidden defects.


  1. Applicable law

 French law applies. In the event of a dispute, the courts of the seller's domicile (France) shall have jurisdiction.